Manage and control Aramex Express, Domestic and Ground operations in terms of
planning, monitoring, budgeting, and proper implantation of all Aramex
operational productions and quality of service standards to ensure satisfactory
service is provided to customers
Monitor and work towards proper utilization of the ground couriers.
Maintain and improve the ground operations performance in terms of delivery,
pick up, and all related aspects to comply with the company quality of
service standards and Measures.
Control and evaluate the ground operations team performance.
Work with the fleet supervisor to ensure the operations fleets are up and
operative in good conditions.
Manage day to day operations in the network to ensure meeting of internal
SLA’s along with productivity, cost and company targets.
Regularly analyze the nature of the business and customer feedback to modify
the order lifecycle through technology, automation, process improvements
which culminate in better experience overall.
Manage planning for the network in terms of couriers, infrastructure,
vendors, consumables in line with business forecast and projections.
Ensure shipment integrity and visibility throughout the shipment lifecycle.
Mentor and develop operation leaders to take up management positions across
the Aramex operational network.
Maintain healthy and safe workplace environment.
Manage the various inbound/outbound and warehouse operations and ensure
compliance to service expectations and quality standards.
Maintain and improve the quality of the service and commit to pass the
various quality audits.
Lead the improvement projects to increase operational efficiency and improve
Work with the station manager on setting the yearly objectives and
Manage the total operations expenses according to the set budget.
Job Requirements (Experience and education):
Bachelor’s degree in engineering or Management
5-7 years of experience in Operations management in logistics, ecommerce
operations or supply chain
Demonstrated experience in process improvements, cost reduction and
Well versed with Microsoft office, Knowledge of SQL and experience in data
visualization platforms like tableau is a plus