est une entreprise ouverte orientée business-vers-client (B2C) qui permet aux
entreprises d’atteindre le vaste et croissant marché de consommation en Afrique.
Jumia.ma s’est établi comme la destination de la qualité, des produits de
marque, de la restauration à un consommateur africain de plus en plus
sophistiqué. Il s’agit du site de vente en ligne B2C le plus visité en Afrique.
Nous aspirons devenir l’institution africaine la plus crédible en instaurant des
standards de classe mondiale avec nos clients, nos partenaires et nos employés
en ce qui concerne le business et le comportement professionnel. En agissant
ainsi, nous voulons non seulement contribué à la croissance et au développement
de l’économie et de la société africaine, mais également tout servir d’exemple
Jumia recrute Plusieurs Profils
Performance Management Coordinator
Analyze Queues with onground team to improve E2E operations
Structure and improve daily/weekly dahboards & figures
Ensure a day to follow up on queues to provide a best services to our
customers & vendors in terms of Leadtimes
Implementing new processes related to E2E operations
Communicate actions with CXP/VXP team through a daily call
Tight follow up on the SR KPIs to resolve request on salesforce
Required Skills & Qualifications:
Education : Engineering and business schools (Bac+3/Bac+5)
Who Is JForce JForce is a physical sales and marketing channel.
JForce is a network of 20,000 sales consultants placing orders on Jumia
on behalf of other people. On each order, they place, they earn a commission.
The objective through this network is to overcome
e-commerce main challenges of internet access, how to place an order online and
trust. Therefore Jforce
is a key acquisition channel for new customers, partners, and sellers.
Finally, JForce program has the aim of empowering
entrepreneurs and generating employment through the full support of
Jumia established a brand.
Jumia Jforce team is there to lead the consultant network to grow
through marketing and commercial initiative.
JForce Network Manager JForce Network Manager plays a key role in growing and training new
First step will be to recruit new agents through offline & foot actions.
Secondly, welcome the m in JForce program through onboarding and training
Finally to drive their performance and build their agents’ satisfaction..
The Network Manager will report into the Head of JForce.
Your Position As JForce Network Manager Entails:
Support recruited agents to place orders on Jumia platform.
Train agents on all Jumia & JForce dimensions (e.g. delivery timeline, how
to place an order, how to track the order, etc.).
Organize end to end mega training (100 to 200 agents) in T1/2/3 cities.
Drive performance within your network of agents (drive sales and activation)
Manage relationship with agents (e.g. weekly meetings, weekly commercial
actions on the ground)
Lead communication channels with your network of consultant (i.e. sharing
deals on WhatsApp)
Drive insights on best recruitment practices and channels
Daily reports on the performance vs target and action to be taken during the
Propose innovative processes involving marketing push and communication
channels to improve delivery on growth objectives.
A Successful Candidate Will Fulfill The Following Requirements:
Strong interpersonal skills to motivate, convince & train agents to place
orders through Jumia
Very strong sales skills to lead negotiation and deliver on objectives
Fast learner and well organized
Resistant to stress
Performance-driven, action & result oriented
Very independent with a strong ability to go further than the expectations
Expected Background And Technical Skills:
An ideal candidate would possess significant (1 to 2 years) experience in
offline sales & building offline networks (e.g. agencies)
Tracking sales record
As a whole, we expect someone passionate, creative and able to work
efficiently. We expect a leader.
About The Role: The Onsite Merchandiser is accountable for delivering an
outstanding online shopping experience by ensuring Jumia customers easily find
and buy the desired products. This is to be done through the development of
sound, data-driven merchandising strategies, with a laser-focus on maximizing
conversion. They will interact cross-functionally with commercial, marketing,
design, etc to identify business opportunities and coordinate work needed to
take advantage of those opportunities.
Daily health-check and maintenance of the website and app to ensure quality
and user experience
Drive the optimization of overall Conversion Rate and key Onsite KPIs across
all devices and Onsite channels – desktop, mobile and app
Constant optimization of revenues and ensure outstanding quality of the
content across devices
Owning the website front end from A-Z and Eye for small details, everything
on website is your responsibility
Work with other teams (graphics, marketing,category managers etc.) across
the company. Coordinate and filter onsite requests, as well as manage onsite
Generate and share weekly report with Merchandising team to include
actionable takeaways, risks and opportunities from a trend, financial and
Monitor, analyze, optimize and report on performance of campaigns and key
learnings to maximize results
Be a source of innovative ideas; Improve landing pages/campaign designs and
performance and give feedback
Weekly campaign planning and monitoring for efficient e-merchandising:
challenge product assortment, catalogue structure and navigation, and
optimize user experience to maximize sales
Share best practices with other merchandiser in the firm
Required Skills & Qualifications:
Bachelor’s degrees required
2-3 years of ecommerce or retail website experience preferred
Proficiency and good working knowledge of CSS, HTML, Google Suite, and
Microsoft Office applications (Word, Excel, and PowerPoint)
Knowledge of design software and technologies (Photoshop, Illustrator,
InDesign, etc) is a plus but not required.
Demonstrated ability to work harmoniously with a cross-functional team of
category managers, marketing professionals, design teams and others to
create a world-class customer experience
Sales mentality and proactive thinker who can translate corporate product
management strategy into an online experience
Ability to prioritize work, understand and follow processes, and utilize
Ability to understand commercial/campaign requests and translate to design
Demonstrated ability to manage multiple campaigns/projects, including
prioritization, planning and execution
Strong and organizational skills with strong attention to detail and
Strong problem solving and decision-making skills; as well as ability to
work and deliver under pressure, and within tight deadlines
We are currently looking for talented people with a passion for emerging markets
and Africa to join our team and embark on our exciting journey.
Job Description: As a Performance Marketing Analyst, you will be part of the Jumia
Group’s Central Marketing team while based in Casablanca. You will work with the
teams across all countries where we are present. You will work very closely with
Jumia Group’s CMO. Your responsibilities will include:
Support countries in their marketing planning efforts (target setting,
budget allocation), align with commercial teams and data teams in order to
handle this end to end.
Running high impact analyses across marketing departments of Jumia which
would include: strategic analyses on channels performances, design and
roll-out of actions plans to drive performance improvements across all
countries. Example projects: how to grow faster while optimizing our
marketing costs, how to make customers addicted to using Jumiand return more
Coordinating marketing processes between the central team and teams on the
ground spread across Africa, share learning between countries to drive
Working on documenting and improving existing and new processes on diverse
marketing topics and channels, from Paid Marketing to SEO to CRM. You will
discover how marketing is run in various countries in Africa. To do this,
you will communicate with the various teams involved in the process and
observe how things work on the ground. The Jumia Marketing team is
cross-functional, and all challenges you will face will require you to work
across multiple teams: Business Intelligence, Tech, Data Science, Channels
Operations and many others.
Fluent in English
Top Engineering or Business School
Very good computer and MS Office skills
Excellent analytical and organizational skills
Proactive, Entrepreneurial, drive and proven ability to learn and act fast
as well as go further than expectations
Strong inter-personal skills
A previous experience in growing start-up / top web firm, top consulting
firm or M&A and venture capital, would be appreciated
Job Description: As a part of the Compliance team, you’ll be responsible for
running manual searches and screening for onboarding corporate and individual
customers. You will validate customers and partners details and carry out
screening utilising a number of tools and data sources.
Your Responsibilities Will Include, Without Being Limited To
Perform KYC review on targeted customers and partners.
Perform Due Diligence review on targeted customers and partners.
Emit recommendations to management based on the findings of your
Follow up with Partners and Customers in case of missing documentation.
Various other tasks on KYC, sanctions screening or transactions monitoring.
Who we´re looking for:
Bachelor’s degree in Business Administration, Business management,
Accounting, Finance, Economics or related field from a recognized and
A Masters’ in any relevant field is an added advantage.
Professional English level required. Chinese, French and/or Arabic is a
1 – 2 years’ experience working in a fast-paced corporate environment
preferably in a similar role and industry, in internal control, compliance,
operations, logistic, commercial or finance.
Adequate knowledge of the online marketplace model and ecommerce environment
Understanding of KYC due diligence and Anti-Money Laundering checks for new
and existing customers is a plus.
Professional knowledge of Salesforce is a plus.
Previous experience in a Customer Services environment is a plus.
Excellent verbal and written communication skills.
Extremely rigorous and details oriented, you love to deep dive in complex
Autonomous, you are able to manage multiple deadlines with limited and
Curious, you love learning new things and using new tools. You are able to
learn by yourself.
Bullet-proof professional ethic.
Other Required Skills:
Demonstrated ability to communicate, present and influence credibly and
effectively at all levels of the organization.
Must have strong leadership, organizational and project management skills.
Ability to work on multiple projects simultaneously and meet deadlines on
English professional required.
Proficiency with Microsoft Office Suite (Excel, Word and Powerpoint) and
Afin d’accélérer le développement commercial de Jumia, nous recherchons des
commerciaux freelances sur les principales villes du Maroc: Casablanca et
régions, Rabat – Salé, Marrakech, Fès, Tanger, Meknès, Agadir, Kénitra, Témara
Que vous soyez expert de la vente, jeune diplômé ou étudiant à la recherche d’un
emploi à temps partiel, rejoignez nos équipes de commerciaux freelance afin de
faire grossir notre offre de restaurant à travers tout le Maroc.
Ce Que Vous Gagnerez à Travailler Avec Nous:
Une rémunération proportionnelle aux efforts déployés: plus vous démarchez
de restaurant et plus vous gagnez.
La liberté d’être son propre patron: vous gérez vos horaires de travail et
Le support d’u ne équipe d’experts en marketing, ventes et informatique à
votre service afin de vous soutenir pour la réussite et le développement de
L’opportunité de participer au succès de la plus grosse aventure digitale
Ce dont vous aurez besoin pour réussir en tant que Commercial Jumia Food:
Un esprit entrepreneurial doté d’une grande autonomie
Parfaite aisance à l’oral
Capacité à convaincre
De la persévérance sans borne
Une bonne connaissance des acteurs et restaurateurs de votre région
Les niveaux de rémunération vous seront détaillés à l’oral lors de nos